A promoter code is a code that has been issued to venues that we (& Sunny) are working closely with to promote the live stream. If you discovered this show without any outside help, just type TRUEGRIT and continue with your purchase.
I’m clicking ‘Get my Tickets!’. Why won’t my purchase go through?
Please make sure all necessary fields have been properly filled out on the order form, including CC info, your name, email, phone number, and promoter code. If you are purchasing the VIP Experience, Signed E-Ticket, or Handwritten Lyrics, please be sure to enter in your shipping address at the bottom of the page to receive your items.
I’ve completed my purchase..What now?
You will receive 2 emails. The first will be an E-receipt of your transaction. The second will read “[Confirmation] Your Access to the Show!” and includes a direct link to the live stream and your unique password to access.
I purchased the VIP Experience. Do I need to register for the VIP Wine Tour?
Yes! You will be sent a 3rd email by Friday May 24th including a link to register for the VIP Wine Tour on May 27th at 7PM
Where can I find the link to the show?
The link will be available in the Facebook event, ticket link, and sent to you in a confirmation email. You will need your unique password to access the show.
I can’t find my password! How will I view the show?
You can search your inbox of the email you used to make your purchase by entering “[Confirmation] Your Access to the Show!” in your search bar. If your password has been deleted, you can reach out to firstname.lastname@example.org to be issued a new one. This will invalidate the original password.
Can I re-watch the show at a later time?
Yes. If you have purchased a ticket to the livestream, it will be available for replay up to 72 hours after the livestream.